Last updated: 13 October 2025
1. Introduction
At BIOTFY, we work to provide our clients and users with the best possible experience through our smart environmental monitoring platform. In some cases, it is necessary to collect personal or technical information to ensure the proper functioning of our services and communication with users.
Therefore, and for the purposes of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, “GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), BIOTFY SOLUTIONS S.L. informs the user that, as the data controller, any personal data provided will be processed in accordance with this Privacy Policy.
2. Data Controller
BIOTFY SOLUTIONS S.L. (hereinafter, “BIOTFY” or “the Company”) is the creator of this website and the controller responsible for the personal data that the user shares with us. The Company’s general information is as follows:
Identity: BIOTFY SOLUTIONS S.L.
Address: Calle Loma de los Riscos 59, 29620 Torremolinos (Málaga), Spain
Tax ID (NIF): B21779905
Email: info@biotfy.com
3. Collection and Processing of Personal Data
Below are the categories of personal data that may be processed on this website, along with the legal basis for their processing:
“Contact” form. To manage this form, data such as full name, email address, telephone number, and the message text (optional) will be processed.
Commercial communications. To manage any commercial communication and/or newsletter subscription for Biotfy’s products and services, the email address and any other personal data necessary to process this communication will be collected.
Webinar registration. To manage your registration for our webinars, we will process your data such as your email address.
Marketing and communications. If you provide your personal data when creating an account or subscribing to our newsletter, we may use it to send marketing communications about our products, services, promotions, or events. You may opt out at any time by following the instructions included in each email.
4. Legal Basis for Data Processing
The legal basis for processing the data mentioned above is:
- User consent for demo request forms, newsletter subscriptions, job applications, webinar registrations, user support, and optional cookies accepted by the user.
- Legal compliance for fraud prevention, communication with public authorities, and handling third-party claims.
5. Retention of Personal Data
Personal data is retained only for as long as necessary for the purposes for which it was collected with express consent, to meet your needs, or to comply with legal obligations.
The following criteria are used to determine the retention period:
- Personal data obtained when contacting Biotfy regarding a query or request: retained for as long as necessary to resolve the inquiry.
- Personal data obtained for consent-based communications or as required by regulation: retained until the end of the requested period.
Some personal data may be retained to comply with legal or regulatory obligations, to manage BIOTFY’s rights (for example, to file claims in court), or for statistical or historical purposes.
Once the legally mandated retention periods have expired, Biotfy will delete or anonymize your personal data so that you can no longer be identified.
6. Data Recipients
In some cases, and only when necessary, BIOTFY may share user data with third parties. However, data will never be sold to third parties. External service providers assisting BIOTFY in providing auxiliary services for data processing may access such data strictly in accordance with BIOTFY’s instructions and solely to perform the contractual relationship between BIOTFY and its providers.
BIOTFY ensures the security of personal data when transferred outside the company and requires third-party service providers to maintain confidentiality and implement appropriate protective measures. These third parties are obligated to handle the information in accordance with data privacy laws.
In certain cases, the law may require the disclosure of personal data to public authorities or other parties. In such cases, only the data strictly necessary to meet those legal obligations will be disclosed.
7. Storage of Personal Data
In general, data is stored within the European Union (EU). However, if processing involves an international data transfer outside the European Economic Area (EEA), BIOTFY undertakes to implement the necessary security measures to ensure an adequate level of protection through data processing agreements and, where applicable, to ensure that the recipient offers adequate protection, either through Binding Corporate Rules (BCRs) or EU Standard Contractual Clauses.
8. Exercising your Rights and How to Do So
You may submit requests or exercise your rights by emailing info@biotfy.com
Under the GDPR, you may request:
- Right to information: to obtain details about your personal data held by us.
- Right to rectification: to correct or update your personal data.
- Right to erasure (“right to be forgotten”): to request the deletion of your personal data, subject to prior blocking if applicable.
- Right to restriction of processing: to limit how your personal data is processed.
- Right to data portability: in certain cases, to request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another controller.
- Right to object and to automated decision-making: to request not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect you.
Marketing and communications: If you provide your personal data to create an account or subscribe to our newsletter, we may use it to send marketing communications about our products, services, promotions, or events. You may opt out at any time by following the instructions in each email.
In some cases, your request may be denied if you ask for the deletion of data necessary for legal compliance.
If you are not satisfied with the response, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).
9. Accuracy and Truthfullness of Data
The user is solely responsible for the accuracy and truthfulness of the data provided, releasing BIOTFY from any liability in this regard. Users guarantee and are responsible, in all cases, for the accuracy, validity, and authenticity of the personal data provided and commit to keeping it duly updated.
BIOTFY is not responsible for the accuracy of information not generated by the company and clearly attributed to another source. BIOTFY therefore assumes no liability for hypothetical damages resulting from the use of such information.
10. Security Measures to Protect your Data
BIOTFY has adopted the legally required levels of personal data protection and seeks to implement any additional technical measures within its reach to prevent loss, misuse, alteration, unauthorized access, or theft of personal data.
BIOTFY applies appropriate technical and organizational measures to protect personal data, including TLS (HTTPS) encryption, access control, backups, and secure cloud storage. However, users should be aware that no technical measure is entirely infallible in the digital environment and that online security measures are not impenetrable.
In particular, this website is secured with a TLS certificate with RSA encryption, meaning that all information sent to the website is encrypted using the HTTPS protocol.
11. Contact and Changes to this Privacy Policy
This Privacy Policy may be updated when necessary to adapt to legal or technical changes. The current version will always be available at:
www.biotfy.com